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Examples of ‘Questionable’ Customer Service Skills
We had to have the garage door repaired.
The repairman told us that one of our problems was that we did not have a 'large' enough motor on the opener.
I thought for a minute, and said that we had the largest one made at that time, a 1/2 horsepower.
He shook his head and said, 'You need a 1/4 horsepower'.
I responded that 1/2 was larger than 1/4 and he said, 'NOOO, it's not. Four is larger than two.' We haven't used that repairman since.
When my wife and I arrived at a car dealership to pick up our car after a service, we were told the keys had been locked in it. We went to the service department and found a mechanic working feverishly to unlock the driver's side door.
As I watched from the passenger side, I instinctively tried the door handle and discovered that it was unlocked.
'Hey,' I announced to the technician, 'it's open!' His reply, 'I know. I already did that side.' I was at the airport, checking in at the gate when an airport employee asked, 'Has anyone put anything in your baggage without your knowledge?' To which I replied, 'If it was without my knowledge, how would I know?' He smiled knowingly and nodded, 'That's why we ask.'